Senior Instructional Designer - Multimodal Learning Leader

Content Creators; Northern (KY); Hybrid; USD 116,000 - 160,000; Full time

Benefits offered by this job

In-office policy 4 days in-office

Health, financial, wellbeing benefits

Generous vacation policy

Parental leave

Job summary

Chime is seeking a Senior Instructional Designer to join our Operations and Member Experience Learning & Development team. You will design engaging, multi-modal learning solutions across BPOs, applying adult learning principles to drive business outcomes.

You will own end-to-end design, leverage AI to accelerate outputs, and collaborate with SMEs to create impactful content across ILT, VILT, and digital formats.

Qualifications

• 7+ years of experience designing multi-modality learning (eLearning, instructor-led, video).
• Experience analyzing source material and creating design documents for developers.
• Experience leveraging AI tools in daily workflow to accelerate outputs while maintaining quality.
• Experience in agile and waterfall (ADDIE) design environments.
• Strong communication and stakeholder management skills.

Responsibilities

• Act as a learning consultant to the Disputes Experience line of business; align strategies with metrics.
• Collaborate with SMEs and stakeholders to identify training needs and objectives.
• Evaluate the effectiveness of learning programs and measure transfer/impact on performance.
• Create engaging content across media: audio, video, simulations, games, etc.
• Own end-to-end design and development of learning content and assessments.
• Analyze trends to elevate learning experiences for a diverse, global audience.
• Design learning reflecting diverse learning styles to resonate broadly.

Skills

Instructional design

Adult learning theory

eLearning development

Agile & ADDIE

AI tools

Data analysis

Vendor partnerships

Graphic/video production

Tools

Articulate 360

Rise & Storyline

Camtasia

Adobe Captivate

Adobe Premiere Pro

iSpring Suite

Canva

Job description

Chime is seeking a Senior Instructional Designer to join our Operations and Member Experience Learning & Development team. You will design engaging, multi-modal learning solutions across BPOs, applying adult learning principles to drive business outcomes.

You will own end-to-end design, leverage AI to accelerate outputs, and collaborate with SMEs to create impactful content across ILT, VILT, and digital formats.