Senior Instructional Designer, Learning Ops — Remote Impact

Remote Jobs; United States; Hybrid; USD 116,000 - 160,000; Full time

Benefits offered by this job

Hybrid work policy

Wellbeing benefits

Generous vacation policy

Parental leave

Commuter benefits

Job summary

Chime is seeking a Senior Instructional Designer to join the Operations and Member Experience Learning & Development team. You will design engaging learning strategies for our agents across BPOs, applying adult learning principles to drive business outcomes with instructor-led, virtual, digital, self-paced, and micro-learning solutions.

Your work spans end-to-end design, collaboration with SMEs, measuring impact, and adapting content with AI tools.

Qualifications

• 7+ years designing multi-modality learning (eLearning, ILT, video).
• Ability to convert strategies into effective and engaging learning experiences.
• Experience using AI tools to accelerate learning outputs while maintaining quality.
• Experience in agile and ADDIE design environments.

Responsibilities

• Act as learning consultant to Disputes Experience to craft learning strategies.
• Collaborate with SMEs and stakeholders to identify training needs.
• Evaluate learning programs and identify opportunities to improve agent performance.
• Design engaging learning solutions across modes (ILT, VILT, digital, micro-learning).
• Own end-to-end design and development of learning content and assessments.
• Analyze trends to elevate learners' experiences across modalities.
• Design learning reflecting diverse learning styles for a global audience.

Skills

Instructional design

Adult learning theory

eLearning development

Analytics & evaluation

AI tools in workflow

Tools

Articulate 360 (Rise & Storyline)

Camtasia

Adobe Captivate

Adobe Premiere Pro

iSpring Suite

Canva

Job description

Chime is seeking a Senior Instructional Designer to join the Operations and Member Experience Learning & Development team. You will design engaging learning strategies for our agents across BPOs, applying adult learning principles to drive business outcomes with instructor-led, virtual, digital, self-paced, and micro-learning solutions.

Your work spans end-to-end design, collaboration with SMEs, measuring impact, and adapting content with AI tools.