Senior Inside Sales & Customer Success Rep

Motion Industries; Cleveland (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Motion Industries in Cleveland, OH seeks an experienced inside sales/customer service representative to determine and meet customer needs, expand relationships, and ensure error-free transactions. This role involves guiding less experienced staff and spending more than 50% of time at the customer location.

You will quote, process orders, manage inventory, and assist in pricing within guidelines while collaborating with Account Representatives to ensure customer satisfaction.

Qualifications

• High school diploma or GED required, plus 5+ years of related experience.

Responsibilities

• Respond to customer inquiries, provide quotes, and take orders via phone, fax, email, or in person.
• Maintain inventory levels for Consignment customers and source products from various inventories.
• Influence gross profit by negotiating price within established parameters.
• Generate sales by promoting Motion Industries' products to existing customers and expedite backorders.
• Mentor/lead lower-level staff and act as a subject matter expert on multiple products.

Skills

Reliability

Organization

Attention to detail

Customer service

Communication skills

Computer skills

Driving record

Education

High school diploma or GED

Job description

Motion Industries in Cleveland, OH seeks an experienced inside sales/customer service representative to determine and meet customer needs, expand relationships, and ensure error-free transactions. This role involves guiding less experienced staff and spending more than 50% of time at the customer location.

You will quote, process orders, manage inventory, and assist in pricing within guidelines while collaborating with Account Representatives to ensure customer satisfaction.