Customer Success & Orders Specialist

Genuine Parts; Pittston (Luzerne County); On-site; USD 36,000 - 48,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to handle order entry, customer inquiries, and price negotiations while maintaining strong customer relationships. You will manage multi-channel order placement, verify inventory, and coordinate shipping with internal partners to ensure timely delivery.

The role emphasizes reliability, clear communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED required, 0–3 years related experience.
• Ability to learn product information and use business systems.
• Strong written, verbal, and listening communication skills.

Responsibilities

• Responds to basic customer inquiries regarding products and quotes.
• Performs order entry and places customer orders via multiple channels.
• Negotiates price within parameters to influence gross profit.
• Builds customer relationships to drive repeat business and improve processes.
• Maintains inventory levels by ordering items as needed and expedites backorders.
• Determines cost-effective shipping methods and coordinates with Account Representatives.

Skills

Reliability

Communication

Multi-tasking

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative to handle order entry, customer inquiries, and price negotiations while maintaining strong customer relationships. You will manage multi-channel order placement, verify inventory, and coordinate shipping with internal partners to ensure timely delivery.

The role emphasizes reliability, clear communication, and the ability to multitask in a fast-paced environment.