Senior Incident Response Lead - War Room & Exec Briefings

ASM Research, An Accenture Federal Services Company; Annapolis (MD); On-site; USD 100,000 - 124,000; Full time

Job summary

ASM Research, an Accenture Federal Services Company, seeks a Senior Incident Response Coordinator to lead major IT incidents, run war rooms, and ensure disciplined runbooks. You will drive cross‑team collaboration, provide executive communications, and champion continual improvement across enterprise IT environments.

The role requires 8+ years in incident management, ITIL expertise, and ability to brief senior leadership. A U.S.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent relevant work experience.
• 8+ years of incident management/response experience, with leadership of major incidents in large, complex environments.
• Deep understanding of ITIL principles and advanced incident management and response practices.
• Experience with incident management tools and ITSM platforms and executive reporting.
• Excellent communication skills with the ability to brief senior leadership.

Responsibilities

• War-Room facilitation: structure and coordinate major incident bridges; assign actions and owners; track progress to closure.
• Process execution: enforce incident playbooks, escalation matrices, and communication templates; ensure ITSM record quality.
• Value-stream awareness: engage infra, apps, identity, cloud, network early; remove bottlenecks delaying restoration.
• Communications: produce leadership updates and executive briefings; translate technical impact into business terms.
• Cross-practice integration: coordinate with Problem, Change, Release, Service Continuity, and SOC/Cyber IR.
• Readiness & drills: run tabletop exercises; review playbooks; ensure on-call readiness across shifts.
• Mentoring: coach coordinators/junior staff on escalation protocols and analysis techniques.
• Evidence & audit: document timelines, decisions, and impact assessments for compliance.

Skills

Incident management leadership

ITIL knowledge

Communication skills

Decision making under pressure

Cross-team coordination

Education

Bachelor's degree or equivalent

Tools

Incident management tools

IT service management platforms

Monitoring solutions

Job description

ASM Research, an Accenture Federal Services Company, seeks a Senior Incident Response Coordinator to lead major IT incidents, run war rooms, and ensure disciplined runbooks. You will drive cross‑team collaboration, provide executive communications, and champion continual improvement across enterprise IT environments.

The role requires 8+ years in incident management, ITIL expertise, and ability to brief senior leadership. A U.S.