Senior Incident Commander, SRE & Automation

Box; Redwood City (CA); Hybrid; USD 187,000 - 234,000; Full time

Benefits offered by this job

Equity

Benefits

Office presence 3 days/week

Job summary

Box is seeking a Senior Incident Commander to lead critical incidents and drive rapid resolution. You will design and implement tooling to improve observability, automation, and resiliency across Box's cloud services, guiding cross‑functional teams in high‑severity situations and improving operational practices.

You will mentor teams, manage incident bridges, and shape reliable, scalable workflows, with a strong emphasis on automation, SRE fundamentals, and collaboration across product and

Qualifications

• 5+ years in SRE, production operations, reliability engineering, or equivalent high‑scale internet/SaaS operations with repeated experience leading or co‑leading major production incidents.
• Proficient in Python for automation and tooling (readable code, APIs, packaging or service‑style tools).
• Solid Linux/Unix troubleshooting; comfortable with multi‑tier distributed systems (app, data, network, cloud).
• Experience with cloud environments (GCP preferred; AWS/Azure also valued) and container/orchestration concepts (Kubernetes or equivalent).
• Excellent written and verbal communication; able to guide and document under stress.
• Proven ability to coach and uplift others – training, mentoring, runbook quality.

Responsibilities

• Own and direct live‑site Critical and Blocker incidents from identification through recovery.
• Organize incident bridges, coordinate SME resources, and lead cross‑functional incident response.
• Improve incident tooling, automate repetitive steps, and reduce operational overhead.
• Collaborate with SRE and engineering teams to close operability gaps and secure automated workflows.
• Lead daily change reviews in Jira to evaluate and minimize risk.
• Provide day‑to‑day technical expertise for global, 24x7 environments.
• Lead projects to improve tools and processes for resiliency and observability.
• Represent GTOC/NOC in problem management and readiness reviews.
• Turn incident learnings into engineering asks to reduce customer impact.
• Leverage observability APIs, PagerDuty/Jira, and internal services for measurable workflows.
• Mentor and uplift the team through drills and runbooks.

Skills

SRE experience

Python automation

Incident management

Linux/Unix troubleshooting

Cloud and Kubernetes

Cross-functional collaboration

Tools

Prometheus/observability tools

Grafana

PagerDuty

Jira

Job description

Box is seeking a Senior Incident Commander to lead critical incidents and drive rapid resolution. You will design and implement tooling to improve observability, automation, and resiliency across Box's cloud services, guiding cross‑functional teams in high‑severity situations and improving operational practices.

You will mentor teams, manage incident bridges, and shape reliable, scalable workflows, with a strong emphasis on automation, SRE fundamentals, and collaboration across product and