Senior Incident Commander, Cloud Ops & SRE Automation

Box Com; Redwood City (CA); On-site; USD 170,000 - 240,000; Full time

Job summary

Box is seeking a Senior Technical Duty Officer to join the Global Technical Operations Center in a high-availability, 24x7 enterprise environment. You will lead critical incidents, coordinate cross-functional teams, and build tooling to improve observability and resiliency across Box's cloud services.

In this role you will drive incident response, change reviews, and failure analysis, shaping SRE practices and reducing customer impact.

Qualifications

• 5+ years in SRE, production operations, reliability engineering, or equivalent.
• Proven Incident Commander / Technical Duty Officer experience and calm under pressure.
• Strong SRE fundamentals: SLIs/SLOs, observability, postmortems, toil reduction.

Responsibilities

• Own and direct live-site incidents from identification to recovery.
• Lead incident bridges and coordinate cross-functional resources.
• Develop and improve incident tooling and automation.
• Collaborate with engineering to reduce operability gaps and risk.

Skills

Incident Commander

SRE fundamentals

Python for automation

Linux/Unix troubleshooting

Cloud environments

Tools

Prometheus-compatible observability

Grafana

Distributed tracing

PagerDuty

Jira

Job description

Box is seeking a Senior Technical Duty Officer to join the Global Technical Operations Center in a high-availability, 24x7 enterprise environment. You will lead critical incidents, coordinate cross-functional teams, and build tooling to improve observability and resiliency across Box's cloud services.

In this role you will drive incident response, change reviews, and failure analysis, shaping SRE practices and reducing customer impact.