SRE Lead: Incident Command & Automation Champion

U.S. Bank; Gresham (OR); On-site; USD 120,000 - 141,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability coverage

Parental leave

401(k) retirement plan

Paid vacation

Job summary

U.S. Bank seeks an experienced Senior SRE/DevOps leader to guide incident response, RCAs and reliability improvements across our production platforms.

You will build monitoring, dashboards and runbooks, while driving automation via IaC, CI/CD and self-healing capabilities. Collaboration with software, infra and product teams is essential for reducing outages and improving performance.

Qualifications

• Bachelor's degree or equivalent work experience.
• 6–8 years of relevant work experience in IT service management, production support or related fields.
• Experience leading technical teams and incident response programs.

Responsibilities

• Lead troubleshooting and resolution of complex production incidents across apps and cloud platforms.
• Perform RCA, impact assessments, mitigation planning and implement permanent fixes.
• Design monitoring, observability, alerting dashboards, health checks and runbooks.
• Drive automation using scripting, IaC, CI/CD and self-healing capabilities.
• Collaborate with engineering, infrastructure and product teams to address reliability issues.
• Act as Incident Commander during major incidents and coordinate cross-functional response.
• Provide leadership, coaching and workload management for SRE, DevOps and production teams.
• Use MTTR/MTTD, SLA and backlog metrics to drive continuous improvement.

Skills

SRE / DevOps expertise

Incident Management

Root Cause Analysis

Leadership & mentoring

Stakeholder communication

Education

Bachelor's degree or equivalent

Tools

AWS

Azure

Kubernetes

Docker

GitHub Actions

Azure DevOps

Jenkins

GitLab

Datadog

Splunk

Dynatrace

Grafana

Prometheus

CloudWatch

Azure Monitor

OpenTelemetry

ServiceNow

Jira

Terraform

Ansible

SQL/Relational Databases

REST APIs

Job description

U.S. Bank seeks an experienced Senior SRE/DevOps leader to guide incident response, RCAs and reliability improvements across our production platforms.

You will build monitoring, dashboards and runbooks, while driving automation via IaC, CI/CD and self-healing capabilities. Collaboration with software, infra and product teams is essential for reducing outages and improving performance.