Senior Cloud SRE & Incident Automation Lead

Box; Redwood City (CA); Hybrid; USD 187,000 - 234,000; Full time

Job summary

Box is seeking a Senior Technical Duty Officer (Senior Incident Commander) to join the GTOC team in Redwood City, CA. You will lead high-severity incidents, build tooling, and improve observability to enhance site resiliency and reliability across critical services.

You will collaborate with SRE and engineering teams, drive automation, and mentor others while guiding incident response in a 24x7 environment. This role requires strong communication and leadership in a fast-paced, AI-driven company.

Qualifications

• 5+ years in SRE, production operations, reliability engineering, or equivalent high-scale internet/SaaS operations.
• Proven Incident Commander skills: calm under pressure and clear communication.
• Strong SRE fundamentals: SLIs/SLOs, observability, and blameless postmortems.
• Proficient in Python for automation and tooling; able to review others’ automation.
• Experience with cloud and container/orchestration (Kubernetes) environments.

Responsibilities

• Own and direct live-site Critical and Blocker incidents from identification to recovery.
• Lead incident bridges, coordinate resources, and minimize customer impact.
• Improve incident tooling and automate response steps to reduce toil.
• Collaborate with SRE and engineering to deepen knowledge of dependencies.
• Lead change reviews and minimize risk for planned changes in Jira.
• Mentor team members and run drills to improve runbooks and resiliency.

Skills

SRE

Python

Linux

Cloud

Kubernetes

Observability

Incident response

Change management

Leadership

Communication

Tools

Prometheus

Grafana

PagerDuty

Jira

Job description

Box is seeking a Senior Technical Duty Officer (Senior Incident Commander) to join the GTOC team in Redwood City, CA. You will lead high-severity incidents, build tooling, and improve observability to enhance site resiliency and reliability across critical services.

You will collaborate with SRE and engineering teams, drive automation, and mentor others while guiding incident response in a 24x7 environment. This role requires strong communication and leadership in a fast-paced, AI-driven company.