Senior Inbound Support Specialist

Trustmark Services Company; Lake Forest (IL); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Health/dental/vision

Life insurance

FSA/HSA

401(k) plan

Employee Assistance Program

Wellness program

Job summary

Trustmark is seeking a Customer Service Associate to respond to a high volume of inbound client inquiries, process basic customer profile changes, and direct requests to other teams. You’ll aim for first-call resolution and document the interactions in our systems.

The role involves researching and resolving complex inquiries, supporting multiple blocks of business, and mentoring new hires. A high school diploma or GED with 4–6 years’ related experience is expected.

Qualifications

• Strong customer service skills and ability to handle high volume inquiries.
• Ability to gather information and make appropriate decisions.
• Experience documenting interactions in CRM or similar systems.

Responsibilities

• Respond to high volume of inbound client/customer requests with information or changes.
• Direct requests to appropriate teams and aid first-call resolution.
• Enter updates into the system and support departmental projects.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Job description

Trustmark is seeking a Customer Service Associate to respond to a high volume of inbound client inquiries, process basic customer profile changes, and direct requests to other teams. You’ll aim for first-call resolution and document the interactions in our systems.

The role involves researching and resolving complex inquiries, supporting multiple blocks of business, and mentoring new hires. A high school diploma or GED with 4–6 years’ related experience is expected.