Customer Experience Specialist – Inbound Support & Orders

Peripheral Energy, Inc.™; Minneapolis (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A growing customer service-oriented company is seeking a Customer Service Representative to manage customer inquiries through phone, email, and chat. Responsibilities include resolving conflicts, answering queries, and processing orders. Candidates should possess a high school diploma and prior customer service or sales experience is preferred but not mandatory. This position emphasizes helpful communication skills and conflict resolution, ensuring excellent customer satisfaction.

Qualifications

• Must have a high school diploma or equivalent.
• Experience with corporate phone systems or switchboard preferred.
• Customer service or sales experience is a plus.

Responsibilities

• Listen, document, and help resolve conflicts with customers.
• Answer questions or handle complaints from customers.
• Field phone calls, emails, and chat requests.
• Provide information to customers about order status and product queries.
• Process customer orders, changes, and returns according to established policies.
• Work closely with credit department to resolve disputed credit items.

Skills

Customer service experience

Sales experience

Conflict resolution

Communication skills

Education

High school diploma or equivalent

Tools

Corporate phone systems

Job description

A growing customer service-oriented company is seeking a Customer Service Representative to manage customer inquiries through phone, email, and chat. Responsibilities include resolving conflicts, answering queries, and processing orders. Candidates should possess a high school diploma and prior customer service or sales experience is preferred but not mandatory. This position emphasizes helpful communication skills and conflict resolution, ensuring excellent customer satisfaction.