Customer Service Representative

Infotree Global Solutions; Oxford (MS); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in Information Services is seeking an Associate-level Customer Support Specialist. The role involves managing customer inquiries, participating in training, and utilizing various systems to provide excellent service. Ideal candidates will have strong communication skills and a passion for service excellence.

Qualifications

• 3+ years of experience in a customer support role.
• Typing speed of 35+ WPM.

Responsibilities

• Manage inbound inquiries and resolve issues professionally.
• Participate in new hire training and build product knowledge.
• Handle complex inquiries across multiple systems.

Skills

Communication

Customer Service

Problem-Solving

Critical Thinking

Analytical Skills

Organization

Time Management

Attention to Detail

Empathy

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

Job Description

Manage inbound inquiries on behalf of the client, acting as an extension of our client. Act confidently with minimal support, maintaining professionalism while resolving issues. Participate actively in new hire training, build product and process knowledge, and effectively interact with customers within business guidelines. Identify customer needs, research client systems, and utilize tools to interpret and analyze data. Handle complex inquiries across multiple systems (up to 10) and manage challenging customers effectively.

Job Qualifications

• High school diploma, GED, or equivalent required; bachelor’s degree preferred
• 3+ years of experience in a customer support role
• Passion for service excellence
• Strong communication, customer service, and active listening skills
• Problem-solving, critical thinking, and analytical skills with adaptability
• Proficiency in computer systems, querying, and multitasking across multiple screens
• Excellent organization and time management in a fast-paced, high-volume environment
• Typing speed of 35+ WPM
• Knowledge and experience with Microsoft Office
• Attention to detail and ability to adhere to schedules and deadlines
• Patience, empathy, and collaborative working skills

Additional Information

Seniority level: Associate

Employment type: Contract

Job functions include Customer Service, Other, and Information Technology

Industries: Information Services, Technology, Media, IT Services, and Consulting