Student Support Specialist

Tulsa Community College; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Tulsa Community College is seeking an experienced call center customer service representative to handle incoming calls from faculty, staff, and students. You will troubleshoot issues, create service tickets, and research solutions to resolve problems while maintaining strong client service standards.

You will manage ticket queues, follow departmental procedures, and collaborate with team members to ensure timely responses.

Qualifications

• Associate’s degree or equivalent education in Business or related field. Degree may be substituted with equivalent work experience.
• Six months experience in call center environment.
• Customer service skills, dependability, organization, flexibility, confidentiality, good communication and teamwork.
• Experience with Microsoft Office and call center technologies and related software.

Responsibilities

• Answer calls from clients (faculty, staff, and students) and troubleshoot, resolving support needs with excellent service.
• Provide outstanding customer service for inbound/outbound support calls.
• Create service tickets to fulfill caller requests.
• Research solutions and stay current on changes.
• Manage ticket queue to ensure timely responses and processes.

Skills

Customer service

Dependability

Organization

Flexibility

Confidentiality

Communication skills

Teamwork

Reliability

Self-management

Education

Associate’s degree or equivalent education in Business or related field

Tools

Microsoft Office

Call center software

Call center technologies

Job description

Answer incoming calls from clients (faculty, staff, and students). Troubleshoot and resolve caller’s support needs while delivering excellent client service.

Provide outstanding customer service for inbound/outbound support calls.

Create service tickets in order to fulfill the requests of the caller.

Research to gather solution of unknown problems and to stay current of changes.

Manage ticket queue to ensure timely response and processes for service tickets.

Learn and follow departmental procedures for both calls and operation in the department.

Associate’s degree or equivalent education in Business or related field. Degree requirement may be substituted with equivalent work experience.

Six months experience in call center environment

Customer service skills, dependability, organization, flexibility, maintain confidentiality, maintain good working relationships and good communication skills.

Require experience with Microsoft Office, call center technologies, and other call center-related software.

Require Interpersonal & Communication Skills / Customer Service, Require Teamwork, Require Reliability and Integrity, Require Self Management.