Customer service representative

Resonance CX Partners; United States; Presencial; USD 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive training

Supportive work environment

Chance for career advancement

Descripción de la vacante

A customer service-focused company in the United States is seeking entry-level professionals to handle customer inquiries and provide support through various communication channels. Responsibilities include troubleshooting, order processing, and maintaining product knowledge. Candidates should have a high school diploma and 1-2 years of customer service experience, with excellent communication skills and the ability to stay calm under pressure. This full-time role offers a supportive work environment with opportunities for growth.

Formación

• High school diploma or equivalent required.
• 1-2 years of customer service experience in a professional environment.
• Experience with CRM systems and customer service software.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues.
• Process customer orders and track order status.

Conocimientos

Excellent verbal and written communication skills

Ability to remain calm under pressure

Experience with CRM systems

1-2 years of customer service experience

Multilingual abilities

Educación

High school diploma or equivalent

Associate's degree in Business or related field

Herramientas

Customer service software

Descripción del empleo

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer‑focused organizations directly.

Employer Industry: Customer Service

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and experience
• Comprehensive training provided for product knowledge and skills development
• Engaging team atmosphere with a focus on best practices and solutions

What To Expect (Job Responsibilities)

• Respond to customer inquiries via phone, email, chat, and social media platforms
• Troubleshoot and resolve customer issues related to products or services
• Process customer orders and track order status, including modifications and cancellations
• Maintain comprehensive knowledge of company products and provide recommendations
• Collaborate with team members to share best practices and support each other

What Is Required (Qualifications)

• High school diploma or equivalent required
• 1‑2 years of customer service experience in a professional environment
• Experience with CRM systems and customer service software
• Excellent verbal and written communication skills
• Ability to remain calm under pressure and with difficult customers

How To Stand Out (Preferred Qualifications)

• Associate's degree in Business, Communications, or a related field
• Multilingual abilities (especially Spanish) are highly desirable
• Familiarity with e‑commerce platforms and online ordering systems
• Knowledge of regulatory compliance requirements
• Experience in specific industries (Retail, Healthcare, Technology, etc.)

#CustomerService #CareerOpportunity #TeamCollaboration #CustomerSatisfaction #TrainingProvided

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.

Seniority level

Entry level

Employment type

Full‑time

Job function

Customer Service

Industries

IT Services and IT Consulting