Senior Implementation Specialist — Analytics & Solutions

factset; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

FactSet is seeking a Principal Implementation Specialist to lead implementation efforts for a business line or product. You will partner with regional managers to drive best practices, ensuring products deploy effectively and scale over time.

The role focuses on client engagements, working across performance analytics and core risk tools, with a hybrid work model in multiple U.S. locations including New York. Travel willingness and strong technical background are required.

Qualifications

• 7+ years of experience with FactSet's Analytics tools or similar.
• Bachelor's degree required.
• Strong understanding of how clients use analytics and performance solutions.

Responsibilities

• Produce client-facing communication in coordination with the implementation project manager.
• Build and manage implementation scope and effort estimates; collaborate on project plans.
• Provide product guidance on solutioning processes based on customer needs.
• Create user workflow specs and direct technical integration staff on requirements.
• Develop understanding of the Analytics suite's technical aspects and deployment.
• Implement new deployments to enhance user experience and sales opportunities.
• Communicate with sophisticated users using investment principles in the industry.
• Identify growth strategies by mapping client structures and opportunities during implementation.
• Share trends and improvement areas with Product Development and Engineering.
• Provide user training and support development of training programs.
• Facilitate transition from implementation to support.

Skills

Analytics tools

Implementation

Project coordination

Technical proficiency

Investment principles

Client communication

Education

Bachelor's degree

Tools

FactSet Analytics APIs

Job description

FactSet is seeking a Principal Implementation Specialist to lead implementation efforts for a business line or product. You will partner with regional managers to drive best practices, ensuring products deploy effectively and scale over time.

The role focuses on client engagements, working across performance analytics and core risk tools, with a hybrid work model in multiple U.S. locations including New York. Travel willingness and strong technical background are required.