Senior Implementation Leader - Remote, High Impact

Coursedog; Northern (KY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Remote-first culture

Equity in the company

Unlimited PTO

401(k) with 4% match

Paid parental leave (up to 12 weeks)

Job summary

At Coursedog, a Senior Project Manager will lead large-scale, highly customized implementations of our academic ops platform for colleges and universities, ensuring transformational adoption and lasting impact.

You'll own the full implementation lifecycle—from discovery through go-live and ongoing adoption—mentoring peers, shaping processes, and collaborating with Product, Engineering, and Data teams in a remote-first environment that rewards initiative and customer outcomes.

Qualifications

• 4–6+ years leading SaaS or software implementations.
• Experience with higher education or ed-tech preferred.
• Ability to plan end-to-end projects with minimal supervision.
• Strong forecasting, risk management, and resource coordination.
• Mentor coordinators and managers; drive process improvements.
• Excellent communication across product, engineering, data, and executive teams.
• Familiarity with AI in project management and workflow testing.

Responsibilities

• Lead large-scale, complex, and highly customized customer implementations across Coursedog's product suite, including early and immature deployments, with minimal supervision and significant autonomy
• Own end-to-end project planning and execution, establishing project strategy, building comprehensive project plans, forecasting timelines and resource needs, and proactively identifying and mitigating risks and dependencies
• Drive administrator and end-user training at scale, developing innovative training resources, leading tailored sessions for campus-specific use cases, and ensuring sustainable adoption across institutions
• Mentor and coach project coordinators and project managers, fostering professional development, leading cross-functional discussions on process improvements, and building team capabilities
• Collaborate with Product, Engineering, and Data teams to resolve complex technical integration issues, inform strategic product recommendations, and drive implementation-led improvements that scale across the customer base
• Serve as a thought leader and subject matter expert for implementation methodology, designing and refining processes, establishing best practices, and continuously improving customer outcomes and satisfaction
• Leverage AI capabilities in day-to-day project management activities and test unique client uses cases to drive efficiency and accuracy
• Strengthen long-term client relationships by understanding strategic business needs, anticipating challenges, and positioning solutions that deliver sustained value and retention

Skills

SaaS Implementations

Project Management

Strategic Thinking

Risk & Resource Forecasting

Mentorship & Leadership

Executive Communication

Autonomy

Tools

Notion

Rocketlane

Salesforce

Job description

At Coursedog, a Senior Project Manager will lead large-scale, highly customized implementations of our academic ops platform for colleges and universities, ensuring transformational adoption and lasting impact.

You'll own the full implementation lifecycle—from discovery through go-live and ongoing adoption—mentoring peers, shaping processes, and collaborating with Product, Engineering, and Data teams in a remote-first environment that rewards initiative and customer outcomes.