Enterprise Higher-Ed Account Lead | Remote + Equity

Coursedog; Northern (KY); Hybrid; USD 160,000 - 220,000; Full time

Benefits offered by this job

Remote-friendly

Unlimited PTO

Equity

401(k) match

Job summary

Coursedog seeks an Account Manager to build and sustain transformational relationships with higher education institutions. You will drive customer success, adoption, and expansion while managing renewals and upsells across enterprise accounts.

As a trusted advisor, you will collaborate with Product, Implementations, and Support to ensure successful onboarding and ongoing service delivery in a fast-moving environment.

Qualifications

• Proven enterprise sales experience in higher education or experience managing 30+ accounts
• Experience managing a portfolio of 30+ accounts (Higher-ed account management preferred)
• Strong interpersonal and communication skills to influence stakeholders at multiple levels
• Analytical mindset with ability to interpret data, metrics, and user feedback to drive decisions

Responsibilities

• Own renewals and upsells with full-cycle sales ownership
• Guide institutions along the maturity curve to deepen adoption
• Develop a 4X pipeline through collaboration and demos
• Travel onsite to clients 25–40% per year
• Understand solutions well enough to demo to cross-functional users in higher-ed
• Manage relationships with multiple personas to drive adoption and buy-in
• Lead full lifecycle of assigned institutional accounts as primary contact
• Proactively offer tailored solutions aligned with clients' strategic goals
• Conduct regular check-ins to assess satisfaction and identify improvement opportunities
• Collaborate with Product, Implementations, Client Success, and Support for seamless delivery

Skills

Enterprise sales

Account management

Relationship-building

Negotiation

Data-driven decisions

AI tools familiarity

Tools

CRM software

Job description

Coursedog seeks an Account Manager to build and sustain transformational relationships with higher education institutions. You will drive customer success, adoption, and expansion while managing renewals and upsells across enterprise accounts.

As a trusted advisor, you will collaborate with Product, Implementations, and Support to ensure successful onboarding and ongoing service delivery in a fast-moving environment.