Remote Project Manager: SaaS Implementations for Higher Ed

Coursedog; Northern (KY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Remote-first culture

Equity compensation

Unlimited PTO

Parental leave

401(k) with 4% match

Job summary

Coursedog is seeking a Project Manager to lead customer implementations across our academic operations platform, partnering with colleges and universities to ensure adoption and value. You will own end-to-end implementation—from planning and coordination to training and go-live—while collaborating with Product, Engineering, Data, and Support teams.

The role balances customer-facing execution with problem-solving in a fast-paced, product-minded environment.

Qualifications

• Experience leading software or SaaS implementations.
• Ability to set priorities, manage multiple workstreams, and monitor progress toward project goals.
• Proven skill in identifying, communicating, and mitigating project risks, issues, and dependencies.
• Clear and concise verbal and written communication across technical, product, and business contexts.

Responsibilities

• Lead successful, standard customer implementations across Coursedog’s product suite, working directly with institutional stakeholders
• Own project planning and execution, including setting priorities, building project plans, tracking progress, and managing risks and dependencies
• Drive administrator and end-user training, developing scalable training resources and leading tailored sessions for campus-specific use cases
• Support customers throughout and beyond implementation by collaborating with support teams and helping users navigate platform questions
• Partner with Product, Engineering, and Data teams to resolve technical integration issues and improve implementation outcomes
• Gather insights from customers and research to inform data-driven feature recommendations and scalable product improvements
• Contribute to continuous improvement of implementation processes, customer satisfaction, and long-term retention

Skills

Project management

Stakeholder management

Risk management

Communication

SaaS knowledge

Notion

Rocketlane

Salesforce

Freshdesk

Tools

Notion

Rocketlane

Salesforce

Freshdesk

Job description

Coursedog is seeking a Project Manager to lead customer implementations across our academic operations platform, partnering with colleges and universities to ensure adoption and value. You will own end-to-end implementation—from planning and coordination to training and go-live—while collaborating with Product, Engineering, Data, and Support teams.

The role balances customer-facing execution with problem-solving in a fast-paced, product-minded environment.