Senior Implementation Lead — Remote-First Onboarding

Alkami; USA; Remote; USD 79.000 - 98.000; Vollzeit

Benefits dieser Stelle

Remote-first environment

Unlimited paid time off

401(k) with employer match

Zusammenfassung

Alkami is hiring a Sr Implementation Specialist for our remote-first US workforce. You will lead complex software configurations, onboarding activities, and cross-functional delivery across diverse customer environments.

In this role you will guide customers through testing, cutover readiness, and launch activities, while coordinating with vendors and internal teams. Strong communication and documentation skills are essential.

Qualifikationen

• Minimum 3–6 years leading software implementations, customer onboarding activities, configuration management, testing operations, or technical consulting engagements within SaaS, fintech, banking technology, or related environments.

Aufgaben

• Lead complex software implementation activities by configuring and customizing Alkami products to support customer onboarding, testing, training, and launch readiness requirements across diverse implementation environments.
• Independently manage customer implementation engagements by coordinating configuration tasks, ticket-driven workflows, project milestones, and stakeholder alignment across customers, vendors, and internal teams throughout project execution.
• Guide customers through user acceptance testing and operational readiness activities by facilitating testing sessions, validating workflows, troubleshooting issues, and supporting implementation and cutover readiness requirements.
• Perform advanced functional and integration testing by analyzing system behaviors, validating configurations, documenting results, and resolving implementation-related discrepancies prior to deployment.
• Troubleshoot complex configuration, usability, and implementation issues by performing root-cause analysis, identifying corrective actions, and coordinating resolution efforts across technical, operational, and vendor stakeholders.

Kenntnisse

Advanced implementation experience

Troubleshooting & root-cause

Project coordination

User acceptance testing

Strong communication

Vendor coordination

Documentation & tracking

Travel up to 20%

Ausbildung

Bachelor's degree in related field

Tools

Jira

Confluence

Jobbeschreibung

Alkami is hiring a Sr Implementation Specialist for our remote-first US workforce. You will lead complex software configurations, onboarding activities, and cross-functional delivery across diverse customer environments.

In this role you will guide customers through testing, cutover readiness, and launch activities, while coordinating with vendors and internal teams. Strong communication and documentation skills are essential.