Senior Identity Security Success Engineer (Remote)

Cyera; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Remote work stipend

Unlimited PTO

Paid holidays

Health insurance

Vision/Dental insurance

Disability insurance

Job summary

Cyera, a leader in secure AI data protection, seeks a Senior Customer Success Engineer for identity security. You’ll partner with customers’ tech teams to implement, adopt, and realize long-term value from Cyera’s platform, collaborating with Engineering, Product, and Sales to tailor onboarding and drive adoption.

You will guide onboarding, resolve complex technical challenges, and act as the trusted technical voice for customers, helping protect machine identities and scale security

Qualifications

• 5+ years in customer-facing roles (e.g., TAM, Professional Services, Solution Architect, CS Engineer).
• Proven problem-solving skills and ability to troubleshoot complex technical issues.

Responsibilities

• Advocate for customer needs to internal teams and drive alignment.
• Lead technical onboarding and ensure a positive customer experience.
• Build strong relationships with key stakeholders and executives.
• Drive adoption, renewals and expansion through proactive engagement.

Skills

Customer facing roles

Ninja mindset

Cyber/Identity solutions

Technical communication

Executive engagement

Job description

Cyera, a leader in secure AI data protection, seeks a Senior Customer Success Engineer for identity security. You’ll partner with customers’ tech teams to implement, adopt, and realize long-term value from Cyera’s platform, collaborating with Engineering, Product, and Sales to tailor onboarding and drive adoption.

You will guide onboarding, resolve complex technical challenges, and act as the trusted technical voice for customers, helping protect machine identities and scale security