Identity Security PM - Customer Success (Remote)

Georgian; United States; Remote; USD 100.000 - 130.000; Vollzeit

Benefits dieser Stelle

Remote work

Unlimited PTO

Paid holidays and sick time

Health, vision, and dental insurance

Life, short and long-term disability

Zusammenfassung

Cyera is seeking a Program Manager, Identity Security - Customer Success to design, own, and optimize scalable programs that help customers adopt Cyera’s identity security solutions. This role interfaces with Customer Success, Product, and Sales Engineering to drive onboarding, adoption, and readiness.

You will develop assets, playbooks, and content with a focus on accuracy, branding, usability, and visual polish.

Qualifikationen

• 4+ years of experience in customer success, program management, enablement, or learning & development, preferably in cybersecurity or B2B SaaS.
• Proven track record designing and delivering programs that improve customer adoption or field performance.
• Working knowledge of identity security concepts, including IAM, IGA, PAM, SSO and MFA, and Zero Trust.
• Strong project and stakeholder management skills.
• Demonstrated visual design ability and proficiency in Google Slides, Canva, PowerPoint, or Adobe Creative Suite.
• Excellent communication and editing skills, and comfort with ambiguity in a fast-paced environment.

Aufgaben

• Design, develop, and maintain scalable Customer Success programs, including onboarding and adoption, across the identity security lifecycle.
• Own initiatives end to end, from concept and stakeholder alignment to content creation, delivery, and results tracking.
• Build readiness programs and learning paths that give CSMs working knowledge of identity security, including IAM, PAM, IGA, ITDR, and non-human and AI agent identities.
• Create clear, on-brand, visually engaging playbooks, presentations, and guides, and keep layout and branding consistent across formats.
• Partner with Customer Success, Product, Product Marketing, and Sales Engineering to align programs with priorities, messaging, and launches, and relay customer feedback and adoption blockers.
• Track and report on program metrics, such as onboarding time, adoption, and CSM readiness, and iterate on program design.
• Manage timelines, approvals, and dependencies, and support content QA and version control.

Kenntnisse

Customer Success

Program Management

Enablement

Cybersecurity

B2B SaaS

IAM

IGA

PAM

SSO

MFA

Zero Trust

Stakeholder Management

Tools

Google Slides

Canva

PowerPoint

Adobe Creative Suite

Jobbeschreibung

Cyera is seeking a Program Manager, Identity Security - Customer Success to design, own, and optimize scalable programs that help customers adopt Cyera’s identity security solutions. This role interfaces with Customer Success, Product, and Sales Engineering to drive onboarding, adoption, and readiness.

You will develop assets, playbooks, and content with a focus on accuracy, branding, usability, and visual polish.