Senior Hybrid Digital Warrior Experience Specialist

Wounded Warrior Project; San Diego (CA); Hybrid; USD 87,000 - 108,000; Full time

Benefits offered by this job

Flexible hybrid schedule

Health benefits for you and family

Competitive compensation and bonuses

Team collaboration and mission-driven

Job summary

Wounded Warrior Project (WWP) seeks a Digital Warrior Experience Specialist II to enhance the warrior digital experience across MyWWP and related platforms. You will collaborate with technical and marketing teams to streamline interactions for veterans, ensuring accessible, engaging experiences aligned with program goals.

Role focuses on platform management, governance, and cross-functional delivery with emphasis on customer experience and Salesforce integration; hybrid work schedule is offered.

Qualifications

• Five years of WWP programmatic experience or relevant experience.
• Five years of experience analyzing challenges and improving workflows and processes in a programmatic or digital environment.
• Three years of experience maintaining, enhancing, and supporting digital platforms or initiatives.
• Two years of experience supporting or leading teams through change initiatives and process transitions.
• Two years of experience working with Salesforce or similar CRM platforms.

Responsibilities

• Facilitate Warrior Experience initiatives for digital platforms and related projects.
• Support Digital Warrior Experience initiatives and platform management, including stakeholder engagement, business case development, risk management, backlog management, continuous improvement, and communication/reporting.
• Assist in business decision-making related to digital platform maintenance, feature enhancements, and troubleshooting.
• Manage and support the Warrior Experience team's efforts for MyWWP portal and other digital platforms, including enhancement planning and implementation, executive reporting, feedback management, MyWWP Communities oversight, vendor coordination, and governance/product ownership tasks.

Skills

Digital initiatives

Stakeholder engagement

Salesforce experience

Customer experience

Cross-functional leadership

Communication

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

Wounded Warrior Project (WWP) seeks a Digital Warrior Experience Specialist II to enhance the warrior digital experience across MyWWP and related platforms. You will collaborate with technical and marketing teams to streamline interactions for veterans, ensuring accessible, engaging experiences aligned with program goals.

Role focuses on platform management, governance, and cross-functional delivery with emphasis on customer experience and Salesforce integration; hybrid work schedule is offered.