Hybrid Digital Warrior Experience Lead

Wounded Warrior Project; New York (NY); Hybrid; USD 94,000 - 118,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage (

Flexible hybrid work schedule

Competitive pay and incentives

401(k) retirement plan

Job summary

Wounded Warrior Project (WWP) in New York is seeking a Digital Warrior Experience Specialist II to advance our digital strategy and enhance the warrior experience across MyWWP and related platforms. You will collaborate with marketing and technical teams, manage platform updates, lead cross-functional workgroups, and translate ideas into practical changes that improve usability and impact for warriors.

This role supports Salesforce-driven initiatives and requires a customer-centered mindset and

Qualifications

• Five years of WWP programmatic experience or relevant experience.
• Five years of experience analyzing challenges and improving workflows and processes in a programmatic or digital environment.
• Three years of experience maintaining, enhancing, and supporting digital platforms or initiatives.
• Two years of experience supporting or leading teams through change initiatives and process transitions.
• Two years of experience working with Salesforce or similar CRM platforms.

Responsibilities

• Facilitate Warrior Experience initiatives for digital platforms and related projects.
• Support Digital Warrior Experience initiatives and platform management, including stakeholder engagement, business case development, risk management, backlog management, continuous improvement, and communication/reporting.
• Assist in business decision-making related to digital platform maintenance, feature enhancements, and troubleshooting.
• Manage and support the Warrior Experience team's efforts for MyWWP portal and other digital platforms, including enhancement planning and implementation, executive reporting, feedback management, MyWWP Communities oversight, vendor coordination, and governance/product ownership tasks.

Skills

Communication skills

Salesforce knowledge

Customer experience

Leadership

Time management

Cross-functional teamwork

Education

Bachelor's degree

Tools

Salesforce

Job description

Wounded Warrior Project (WWP) in New York is seeking a Digital Warrior Experience Specialist II to advance our digital strategy and enhance the warrior experience across MyWWP and related platforms. You will collaborate with marketing and technical teams, manage platform updates, lead cross-functional workgroups, and translate ideas into practical changes that improve usability and impact for warriors.

This role supports Salesforce-driven initiatives and requires a customer-centered mindset and