Digital Warrior Experience Lead

Wounded Warrior Project; Phoenix (AZ); Hybrid; USD 79,000 - 118,000; Full time

Benefits offered by this job

Flexible hybrid work schedule (three–2

Medical, dental, and vision coverage

Job summary

Wounded Warrior Project (WWP) in Phoenix, AZ seeks a Digital Warrior Experience Specialist II to enhance the warrior digital experience across MyWWP and related platforms. You will collaborate with technical and marketing teams to drive engaging, accessible digital interactions and align updates with program goals.

The role emphasizes stakeholder engagement, governance, and continuous improvement, with a focus on delivering meaningful outcomes for veterans and their families.

Qualifications

• Five years of WWP programmatic experience or relevant experience.
• Five years of experience analyzing challenges and improving workflows and processes in a programmatic or digital environment.
• Three years of experience maintaining, enhancing, and supporting digital platforms or initiatives.
• Two years of experience supporting or leading teams through change initiatives and process transitions.
• Two years of experience working with Salesforce or similar CRM platforms.

Responsibilities

• Facilitate Warrior Experience initiatives for digital platforms and related projects.
• Support Digital Warrior Experience initiatives and platform management, including stakeholder engagement, backlog management, continuous improvement, and reporting.
• Assist in business decision-making related to digital platform maintenance, feature enhancements, and troubleshooting.
• Lead cross-functional workgroups to achieve defined outcomes and other key initiatives that enhance the warrior's digital experience.
• Translate workgroup ideas into recommendations for changes in program and digital delivery methods, and present these to leadership.

Skills

Digital strategy

Customer experience

Team leadership

Communication

Relationship management

Change management

Time management

Project coordination

Education

Bachelor's degree

Tools

Salesforce

Job description

Wounded Warrior Project (WWP) in Phoenix, AZ seeks a Digital Warrior Experience Specialist II to enhance the warrior digital experience across MyWWP and related platforms. You will collaborate with technical and marketing teams to drive engaging, accessible digital interactions and align updates with program goals.

The role emphasizes stakeholder engagement, governance, and continuous improvement, with a focus on delivering meaningful outcomes for veterans and their families.