Hybrid Digital Experience Specialist — Warrior Programs

Wounded Warrior Project

Nashville (TN)

Hybrid

USD 88,000 - 112,000

Full time

11 days ago

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Benefits offered by this job

Flexible hybrid schedule

Medical/Dental/Vision coverage for you

Competitive pay and incentives

Job summary

Wounded Warrior Project (WWP) is seeking a Digital Warrior Experience Specialist II to improve the warrior digital experience across MyWWP and related platforms, aligning with program goals and Salesforce processes.

You will collaborate with technical and marketing teams, manage cross-functional initiatives, and lead adoption, governance, and performance reporting to deliver engaging, accessible experiences for warriors.

Qualifications

Five years of WWP programmatic experience or relevant experience.
Five years of experience analyzing challenges and improving workflows and processes in a programmatic or digital environment.
Three years of experience maintaining, enhancing, and supporting digital platforms or initiatives.
Two years of experience supporting or leading teams through change initiatives and process transitions.
Two years of experience working with Salesforce or similar CRM platforms.

Responsibilities

Facilitate Warrior Experience initiatives for digital platforms and related projects.
Support Digital Warrior Experience initiatives and platform management, including stakeholder engagement and backlog management.
Assist in business decision-making related to digital platform maintenance, feature enhancements, and troubleshooting.
Manage and support MyWWP portal and other digital platforms, including planning and implementation and executive reporting.
Lead cross-functional workgroups to achieve defined outcomes and other key initiatives that enhance the warrior's digital experience.