Hybrid Digital Experience Lead for Warriors

Wounded Warrior Project; Fayetteville (NC); Hybrid; USD 86,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life/AD&D

Disability insurance

Employee Assistance Program

401(k)

Paid time off & Holidays

Education assistance

Wellness program

Bereavement leave

Job summary

Wounded Warrior Project (WWP) seeks a Digital Warrior Experience Specialist II to enhance and expand the program-facing digital experience for warriors. You will collaborate with technical and marketing teams to streamline interactions across MyWWP and related platforms, ensuring an engaging, accessible, and meaningful digital experience.

You will manage digital platforms, align updates with program goals, and drive usability improvements while delivering high-impact experiences that meet

Qualifications

• Bachelor's degree required; equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.
• Five years of WWP programmatic experience or relevant experience.
• Five years of experience analyzing challenges and improving workflows and processes in a programmatic or digital environment.
• Three years of experience maintaining, enhancing, and supporting digital platforms or initiatives.
• Two years of experience supporting or leading teams through change initiatives and process transitions.
• Two years of experience working with Salesforce or similar CRM platforms.

Responsibilities

• Lead Warrior Experience initiatives for digital platforms and related projects.
• Support Digital Warrior Experience initiatives and platform management, including stakeholder engagement, business case development, risk management, backlog management, continuous improvement, and communication/reporting.
• Assist in business decision-making related to digital platform maintenance, feature enhancements, and troubleshooting.
• Manage and support the Warrior Experience team's efforts for MyWWP portal and other digital platforms, including enhancement planning and implementation, executive reporting, feedback management, MyWWP Communities oversight, vendor coordination, and governance/product ownership tasks.
• Ensure updates and enhancements to digital platforms improve the warrior experience while aligning with Salesforce and program processes.
• Lead cross-functional workgroups to achieve defined outcomes and other key initiatives that enhance the warrior's digital experience.
• Coordinate with Programs to gather ideas and feedback, negotiate outputs, ensure changes meet cross-functional needs, lead adoption and implementation, and facilitate timely organization-wide communications.
• Organize and prepare materials for team and staff meetings to support decision-making and ensure clarity of recommendations and plans.
• Lead workgroups to review and evaluate current digital processes, identify challenges, and recommend solutions.
• Translate workgroup ideas into recommendations for changes in program and digital delivery methods, and present these to leadership.
• Establish operational processes for implemented initiatives, including updates and maintenance.
• Develop methods to connect departments seamlessly, reducing silos in program and service delivery to warriors.
• Participate in the rollout of key strategic initiatives.
• Serve as a subject matter resource for questions regarding programs and the warrior digital experience.
• Assist in developing and prioritizing initiatives and projects for the Warrior Experience team.
• Attend and actively participate in required training and/or meetings.

Skills

Digital initiatives management

Cross-functional team leadership

Customer experience focus

Communication skills

Relationship management

Operational problem-solving

Change management

Strategic thinking

Time management

Salesforce knowledge

Education

Bachelor's degree

Preferred: business / IS / communications / marketing

Tools

Salesforce

Job description

Wounded Warrior Project (WWP) seeks a Digital Warrior Experience Specialist II to enhance and expand the program-facing digital experience for warriors. You will collaborate with technical and marketing teams to streamline interactions across MyWWP and related platforms, ensuring an engaging, accessible, and meaningful digital experience.

You will manage digital platforms, align updates with program goals, and drive usability improvements while delivering high-impact experiences that meet