Hybrid Warrior Experience Lead

Wounded Warrior Project; Tampa (FL); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Flexible hybrid work schedule

Medical, dental, and vision coverage (

Competitive pay and incentives

Mission-focused team environment

Job summary

Wounded Warrior Project (WWP) in Tampa, FL, seeks a Digital Warrior Experience Specialist II to advance our digital strategy for warrior programs. You will collaborate with product, marketing, and IT teams to optimize MyWWP and related platforms, ensuring accessible, impactful experiences for veterans.

The role emphasizes stakeholder engagement, backlog management, change execution, and cross-functional governance, with Salesforce experience and a commitment to delivering high-quality digital

Qualifications

• Five years of programmatic experience or relevant experience.
• Five years of experience analyzing challenges and improving workflows and processes in a programmatic or digital environment.
• Three years of experience maintaining, enhancing, and supporting digital platforms or initiatives.
• Two years of experience supporting or leading teams through change initiatives and process transitions.
• Two years of experience working with Salesforce or similar CRM platforms.

Responsibilities

• Facilitate Warrior Experience initiatives for digital platforms and related projects.
• Support Digital Warrior Experience initiatives and platform management, including stakeholder engagement and backlog management.
• Assist in business decision-making related to digital platform maintenance, feature enhancements, and troubleshooting.
• Manage and support MyWWP portal and other digital platforms, including enhancement planning and executive reporting.

Skills

Customer experience

Team leadership

Communication

Project management

Change management

Workflow analysis

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

Job description

Wounded Warrior Project (WWP) in Tampa, FL, seeks a Digital Warrior Experience Specialist II to advance our digital strategy for warrior programs. You will collaborate with product, marketing, and IT teams to optimize MyWWP and related platforms, ensuring accessible, impactful experiences for veterans.

The role emphasizes stakeholder engagement, backlog management, change execution, and cross-functional governance, with Salesforce experience and a commitment to delivering high-quality digital