Senior HVAC Product Specialist - Field & Quality Resolution

Daikin Group; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Daikin Comfort in the United States seeks an experienced technical services expert to lead field product quality investigations, coordinate with distributors and service teams, and contribute to product development and training.

This role requires 15+ years HVAC experience, RTM leadership, and a track record of guiding complex service improvements. Travel as needed to field sites. Excellent collaboration with engineering, quality, and operations is essential.

Qualifications

• 15+ years in the HVAC industry
• 5+ years as Daikin Reginal Technical Manager (RTM)
• 2+ years as a Daikin Product Specialist 1

Responsibilities

• Troubleshoot and assist by phone to distributors/branches on installation, quality, or service issues.
• Review service manuals, letters, and training materials to support field staff.
• Maintain Product Quality Report (PQR) database and communicate special reports.
• Participate in product development and review field returns for quality issues.
• Serve as primary technical contact for distributor service managers and escalated support.
• Travel for field investigations and training programs with manager approval.
• Coordinate with engineering, quality, and production to drive service improvements.

Skills

HVAC Industry

RTM Leadership

Product Specialist

Team Coaching

Education

Associate degree in HVAC

Job description

Daikin Comfort in the United States seeks an experienced technical services expert to lead field product quality investigations, coordinate with distributors and service teams, and contribute to product development and training.

This role requires 15+ years HVAC experience, RTM leadership, and a track record of guiding complex service improvements. Travel as needed to field sites. Excellent collaboration with engineering, quality, and operations is essential.