Senior Product Assurance Analyst - Remote HVAC Expert

Daikin Applied; Minnesota; Remoto; USD 80.000 - 137.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401K retirement plan with employer fit

Paid time off

Paid holidays

Paid sick time

Tuition Reimbursement

Descrizione del lavoro

Daikin Applied in Minnesota is seeking a Product Assurance Analyst III, a senior technical expert who resolves critical field service cases and provides aftermarket support for new HVAC products.

You will lead complex investigations, drive root cause analysis, develop field fixes and service documentation, mentor junior staff, and collaborate with Engineering, Quality, and Legal to ensure timely, compliant resolutions.

Competenze

• Minimum 6+ years in technical customer support or related projects.
• Strong knowledge of commercial HVAC and refrigeration systems.
• Experience in a technical service role and with client communication.
• Ability to maintain composure and solve problems.

Mansioni

• Serve as the primary technical lead for resolving critical field service cases with field technicians and customers.
• Coordinate with Engineering and Quality to perform root cause analysis and implement corrective actions.
• Escalate high-impact issues and drive resolution within SLAs with clear customer communication.
• Document findings, resolution steps, and recommended field actions for each case.
• Mentor junior analysts and support TLs in training Technical Response Teams and field staff.
• Identify trends and recommend proactive improvements in design and service practices.

Conoscenze

Technical support

Project management

HVAC knowledge

Client communication

Formazione

Associate's Degree or Equivalent Experience

Bachelor's Degree in Mechanical Engineering or Equivalent

Descrizione del lavoro

Daikin Applied in Minnesota is seeking a Product Assurance Analyst III, a senior technical expert who resolves critical field service cases and provides aftermarket support for new HVAC products.

You will lead complex investigations, drive root cause analysis, develop field fixes and service documentation, mentor junior staff, and collaborate with Engineering, Quality, and Legal to ensure timely, compliant resolutions.