Senior HVAC Product Assurance Analyst - Remote

Daikin Applied Ltd.; Oregon; Hybrid; USD 80,000 - 137,000; Full time

Benefits offered by this job

Medical insurance options

Dental and vision insurance

401K retirement plan with employer 100

Paid time off and holidays

Tuition reimbursement

Job summary

Daikin Applied, a leading HVAC innovator, seeks a Product Assurance Analyst III to resolve critical field service cases and provide aftermarket support for new products. You will partner with Field Service, Engineering, Quality, and Legal to drive early-stage product readiness and customer satisfaction.

Responsibilities include leading complex investigations, documenting actions, and mentoring junior staff while ensuring regulatory and warranty compliance.

Qualifications

• 6+ years of technical customer support and project management experience.
• Advanced knowledge of commercial HVAC and refrigeration systems.
• Experience in a technical service role.
• Experience communicating with clients or internal business partners.
• Shows enthusiasm in helping customers resolve issues.
• Maintains composure during difficult situations or conversations.
• Excellent critical thinking and problem-solving skills.

Responsibilities

• Serve as the primary technical lead for resolving critical field service cases with technicians, managers, and customers.
• Coordinate with Engineering and Quality to perform root cause analysis and implement corrective actions.
• Escalate high-impact issues and drive resolution within SLAs with clear customer communication.
• Document findings, resolution steps, and field actions for each case.
• Support infant care and early field performance monitoring for new HVAC products.
• Provide real-time technical feedback on part failures and serviceability concerns.
• Collaborate with Engineering, Field Service, and Quality to develop field fixes and service bulletins.
• liaison between Field Service and internal stakeholders ensuring clear accountability for escalations.
• Participate in Engineering Development Phase reviews to represent service readiness perspectives.
• Coordinate with Legal to ensure resolutions align with warranties and regulatory requirements.
• Develop and maintain troubleshooting guides and root-cause reports to prevent recurrence.
• Mentor junior analysts and train Technical Response Teams and field personnel.
• Identify trends from service cases and recommend proactive design and parts availability improvements.
• Participate in post-mortem reviews to ensure systemic resolution and process refinement.

Skills

Technical support

Project management

Client communication

Critical thinking

Problem solving

Customer service

Mentoring

Education

Associate degree

Bachelor’s degree

Job description

Daikin Applied, a leading HVAC innovator, seeks a Product Assurance Analyst III to resolve critical field service cases and provide aftermarket support for new products. You will partner with Field Service, Engineering, Quality, and Legal to drive early-stage product readiness and customer satisfaction.

Responsibilities include leading complex investigations, documenting actions, and mentoring junior staff while ensuring regulatory and warranty compliance.