Senior Product Assurance Analyst — Remote Field & Quality Lead

Daikin Applied Ltd.; Minnesota; Remoto; USD 80.000 - 137.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance + dental and vision

401K with employer match

Paid time off + holidays

Paid sick time

Tuition reimbursement

Descrizione del lavoro

Daikin Applied, the world’s largest HVAC company, is hiring a Product Assurance Analyst III to resolve critical field service cases and support new product launches from a remote Minnesota base. You will lead investigations, perform root cause analysis, develop field fixes, and mentor junior staff while collaborating with Engineering, Quality and Legal to ensure compliant, timely resolutions.

This senior role offers a comprehensive benefits package and opportunities to influence product

Competenze

• Associate's degree or equivalent experience (two-year degree or technical school).
• 6+ years of technical customer support and project management.
• Advanced knowledge of commercial HVAC and refrigeration systems.
• Experience in a technical service role.
• Experience communicating with clients or internal partners.
• Demonstrates enthusiasm for helping customers resolve issues.
• Maintains composure in difficult situations.
• Strong critical thinking and problem-solving skills.

Mansioni

• Lead complex issue investigations and root cause analysis for critical field service cases.
• Coordinate with Engineering, Quality, and Legal to implement corrective actions.
• Develop field fixes, service bulletins, and replacement parts documentation.
• Mentor junior team members and train Technical Response Teams.
• Provide real-time technical feedback and monitor field performance during product launches.
• Ensure knowledge capture by documenting findings and resolutions.
• Align resolutions with warranty policies and regulatory requirements.
• Collaborate across departments to ensure service readiness during product launches.
• Manage escalations and SLAs while maintaining customer communication.
• Identify trends and drive continuous improvement in design and parts availability.

Conoscenze

Technical customer support

Project management

HVAC knowledge

Client communication

Critical thinking

Formazione

Associate's degree

Bachelor's degree (preferred)

Descrizione del lavoro

Daikin Applied, the world’s largest HVAC company, is hiring a Product Assurance Analyst III to resolve critical field service cases and support new product launches from a remote Minnesota base. You will lead investigations, perform root cause analysis, develop field fixes, and mentor junior staff while collaborating with Engineering, Quality and Legal to ensure compliant, timely resolutions.

This senior role offers a comprehensive benefits package and opportunities to influence product