Client Care Specialist: Service & Scheduling Pro

Reding Inc; Town of Concord (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading HVAC company in New York is seeking a customer service representative to assist in achieving company goals through exceptional service. Candidates should possess a high school diploma and ideally have 2 years of customer service experience. Strong communication skills and computer proficiency are essential. This role offers a competitive salary along with other benefits, including 401(k) matching and training opportunities.

Qualifications

• Preferably 2 years of customer service experience.
• Strong ability to communicate clearly and positively.
• Computer skills are required.

Responsibilities

• Respond to incoming customer calls courteously.
• Engage in outbound calling for service appointments.
• Maintain accurate information in the customer database.
• Work with Dispatch to schedule service calls.
• Manage conflict resolution with customers.
• Ensure renewals and appointments for club memberships.

Skills

Customer service experience

Communication skills

Computer skills

Education

High school Diploma/GED

Job description

A leading HVAC company in New York is seeking a customer service representative to assist in achieving company goals through exceptional service. Candidates should possess a high school diploma and ideally have 2 years of customer service experience. Strong communication skills and computer proficiency are essential. This role offers a competitive salary along with other benefits, including 401(k) matching and training opportunities.