HVAC Customer Experience & Dispatch Specialist

A-1 Mechanical; Lansing (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Holiday and Paid Vacation

Life Insurance

Long and Short Term Disability Insurance

401k with match

Job summary

A HVAC service provider in Lansing is seeking a Customer Service Representative to deliver excellent customer service while scheduling and managing service calls. This role offers training for skilled work in HVAC services, ensuring a strong foundation for career growth. Qualified candidates should have a high school diploma and good communication skills. Benefits include healthcare, vacation, and 401k matching.

Qualifications

• Willingness to learn and work hard.

Responsibilities

• Deliver a 5 star experience every day to every customer.
• Proactively solve customer situations with technicians.
• Schedule appointed calls to the service technicians.
• Ensure great customer service by notifying customers of delays.

Skills

Customer service

Problem-solving

Communication

Scheduling

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

A HVAC service provider in Lansing is seeking a Customer Service Representative to deliver excellent customer service while scheduling and managing service calls. This role offers training for skilled work in HVAC services, ensuring a strong foundation for career growth. Qualified candidates should have a high school diploma and good communication skills. Benefits include healthcare, vacation, and 401k matching.