Senior Customer Service Specialist II — Fast-Paced Support

Service Experts Heating & AC-NY LLC; Hampton Bays (NY); Sur place; USD 40 000 - 51 000; Plein temps

Avantages offerts par ce poste

Generous PTO

Medical, Dental, Vision Insurance

401(k) with company match

Life Insurance

Disability Insurance

Résumé du poste

Service Experts Heating & AC-NY LLC is seeking a Customer Service Specialist in Hampton Bays, NY. The role handles customer service requests, appointment bookings, questions, complaints, and billing inquiries with a high level of courtesy to resolve issues in one call where possible.

The position supports day-to-day center operations, maintains customer records, and coordinates with dispatch to improve scheduling speed and accuracy. A strong emphasis on communication and teamwork is essential.

Qualifications

• 1 year of customer service or related experience.
• Proficient with computers and office systems.
• Ability to multi-task in a fast-paced environment.
• Excellent communication and interpersonal skills.

Responsabilités

• Answer incoming calls and route to the appropriate person.
• Maintain customer records and update account information.
• Resolve questions, complaints, and billing inquiries by phone, email, or chat.
• Assist with scheduling and dispatching service calls as needed.
• Ensure accuracy and courteous service to achieve one-call resolution.

Connaissances

Customer service

Communication

Interpersonal skills

Multitasking

Formation

High School Diploma or GED

Description du poste

Service Experts Heating & AC-NY LLC is seeking a Customer Service Specialist in Hampton Bays, NY. The role handles customer service requests, appointment bookings, questions, complaints, and billing inquiries with a high level of courtesy to resolve issues in one call where possible.

The position supports day-to-day center operations, maintains customer records, and coordinates with dispatch to improve scheduling speed and accuracy. A strong emphasis on communication and teamwork is essential.