Human Services Assistant III

Virginia-Department-of-Social-Service; Harrisonburg (VA); On-site; USD 29,000 - 36,000; Full time

Job summary

The Adult Services / Adult Protective Services (APS) team in Harrisonburg, VA is hiring a Human Services Assistant III to provide essential administrative and program support to social work staff and clients.

You will answer and direct incoming calls, route emergencies, document case information in agency systems, assist with guardianship paperwork, maintain organized records, and use Word, Excel, Outlook to prepare reports and track tasks.

Qualifications

• Proficiency in Microsoft Office Suite.
• Strong organizational and multitasking skills.
• Ability to assess urgency and respond appropriately in sensitive situations.
• Excellent written and verbal communication skills.
• Ability to work effectively with vulnerable population.

Responsibilities

• Answer and direct incoming phone calls courteously.
• Determine level of need or urgency and route emergencies.
• Take accurate messages and relay information promptly.
• Document contacts, case activities, and service information.
• Assist with preparation and tracking of guardianship paperwork.
• Maintain organized electronic and paper records.
• Provide general clerical and administrative support.
• Utilize Word, Excel, Outlook for correspondence and tracking.
• Transport clients to appointments or required services.
• Support caseworkers with scheduling and follow-up tasks.
• Maintain confidentiality and professionalism at all times.

Skills

Organizational skills

Multitasking

Assess urgency

Written and verbal communication

Vulnerable population experience

Education

High school diploma

Tools

Microsoft Office

Job description

HSAIII-APS

Salary Range: $32,752-Commensurate with Experience

Title Description-Human Services Specialist III

Title Description- Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and/ or services and screens clients for benefits and services. Human Services Assistant III is distinguished from Human Services Assistant II by serving as a screener and the initial point of contact for the clients seeking benefits and/or services.

Position Summary:

The Adult Services / Adult Protective Services (APS) Case Aide provides essential administrative and program support to social work staff serving vulnerable adults. This position plays a critical role in ensuring efficient office operations, timely documentation, and responsive client services. The ideal candidate is organized, professional, detail-oriented, and able to multitask in a fast-paced human services environment.

Key Responsibilities:

• Answer and direct incoming phone calls in a courteous and professional manner
• Determine the level of need or urgency of calls and appropriately route emergencies
• Take accurate messages and relay information promptly to appropriate staff
• Document contacts, case activities, and service information in agency systems
• Assist with preparation and tracking of yearly guardianship paperwork
• Maintain organized filing systems (electronic and paper records)
• Provide general clerical and administrative support to Adult Services staff
• Utilize Microsoft Office programs (Word, Excel, Outlook) for correspondence, reports, and tracking
• Transport clients to appointments or required services as needed
• Support caseworkers with scheduling, correspondence, and follow-up tasks
• Maintain confidentiality and professionalism at all times

Minimum Qualifications:

• Proficiency in Microsoft Office Suite
• Strong organizational and multitasking skills
• Ability to assess urgency and respond appropriately in sensitive situations
• Excellent written and verbal communication skills
• Ability to work effectively with vulnerable population

Preferred Qualifications:

• High school diploma
• Experience in administrative support, human services, or social services environment preferred
• Valid driver’s license and ability to transport clients

Education and Experience-

High school diploma supplemented with postsecondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Special Requirements:

Applicants may be subject to a Criminal History Background search, Central Registry search,DMV/driving record check, and must be able to meet agencyinsurance policy standards. and/or pre-employment drug screen.

The investigation may include: fingerprint checks (State Police,FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment)and other checks requested by the hiring authority.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Employee must be willing to work in community emergency shelter in the event of a natural disaster or emergency.

This position is covered under Code of Virginia §63.2-1601.1 or §63.2-1720 requiring the finalist candidate to submit to fingerprinting and providepersonal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Central Registry.

Contact Information:

Name Marie Hopkins

Phone:[phone]

Email: [e-mail]

Address: Harrisonburg Rockingham Social Services District 110 North Mason Street, Harrisonburg, Virginia 22802