Senior Hub Operations & Customer Support Administrator

FedEx Corporation; Ogden (UT); On-site; USD 25,000 - 38,000; Full time

Job summary

Federal Express Corporation is seeking an Associate to perform clerical and administrative functions across hub and station operations. The role handles address corrections, customer inquiries, and timely package processing to optimize delivery times.

Essential duties include data entry, report preparation, and frontline customer service. The position requires strong MS Office skills, 4 years of related experience, and minimal travel. Schedule TBD. EEO and accommodations available.

Qualifications

• High school diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• Proficiency with MS Office and data entry.
• Customer service skills to respond to requests professionally.
• Time management and multi-tasking to work in a fast-paced environment with attention to detail.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Reviews, researches and/or enters data in various systems to support respective area.
• Compiles data and provides reports to management for review.
• Serves as frontline customer service to resolve inquiries and issues.
• Assists with audits by retrieving data/files for review.
• Ensure packages have proper scan statuses and address damages per policy.

Skills

Customer service

Data entry

Microsoft Office

Time management

Typing

Phone/fax/copier

Education

High School Diploma or GED

Job description

Federal Express Corporation is seeking an Associate to perform clerical and administrative functions across hub and station operations. The role handles address corrections, customer inquiries, and timely package processing to optimize delivery times.

Essential duties include data entry, report preparation, and frontline customer service. The position requires strong MS Office skills, 4 years of related experience, and minimal travel. Schedule TBD. EEO and accommodations available.