Senior HPC & InfiniBand Support Engineer (Equity)

NVIDIA; Santa Clara (CA); On-site; USD 108,000 - 207,000; Full time

Benefits offered by this job

Equity

Benefits package

Job summary

NVIDIA is seeking a highly motivated Senior HPC Support Engineer focused on InfiniBand and NVLink technology, to provide advanced support for data center and networking products. You will be the primary contact for customers, debugging issues, and collaborating with Engineering and Support teams to improve processes and tools.

Responsibilities include resolving complex networking issues on Linux, supporting installations, and contributing to cross-functional product requirements.

Qualifications

• 5+ years in providing in-depth Customer Support and debugging experience focussed on large-scale networking and AI Infrastructure environments and products such as InfiniBand, Ethernet and GPU including infrastructure performance, strong interpersonal skills and ability to prioritize/multi-task easily with limited supervision.
• Shown use of established Agentic AI technologies (Claude, Codex, Cursor) in day-today job responsibilities.
• Excellent verbal and written English skills.
• An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
• Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills with a passion to solve problems.

Responsibilities

• Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with the focus on NVIDIA InfiniBand, NVLink and GPU Technology and our End-to-End Solutions
• Responding to customer product support inquiries via telephone, email, or conference calls
• Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors
• Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
• As a technical resource develop, re-define and document standard methodologies to provide to internal teams(Support/R&D) for support process and improvements

Skills

Networking

Linux

Troubleshooting

Customer Support

Documentation

Education

Bachelor's degree in Networking/CS/Engineering

Tools

tcpdump

Wireshark

Open platforms

KVM/ESXi

NVIDIA InfiniBand

Job description

NVIDIA is seeking a highly motivated Senior HPC Support Engineer focused on InfiniBand and NVLink technology, to provide advanced support for data center and networking products. You will be the primary contact for customers, debugging issues, and collaborating with Engineering and Support teams to improve processes and tools.

Responsibilities include resolving complex networking issues on Linux, supporting installations, and contributing to cross-functional product requirements.