Senior HPC Support Engineer (InfiniBand) - Equity Eligible

NVIDIA; New York (NY); On-site; USD 108,000 - 207,000; Full time

Benefits offered by this job

Equity

Comprehensive benefits

Job summary

NVIDIA in New York seeks a Senior HPC Support Engineer focused on InfiniBand and NVLink to provide expert technical assistance, diagnose complex issues, and support customers across data center environments.

You will collaborate with Engineering and Marketing, resolve questions via calls and email, and contribute to documented best practices. Strong Linux, networking, and scripting skills are essential for success at NVIDIA.

Qualifications

• 5+ years in providing in-depth Customer Support and debugging experience focussed on large-scale networking and AI Infrastructure environments and products such as InfiniBand, Ethernet and GPU including infrastructure performance, strong interpersonal skills and ability to prioritize/multi-task easily with limited supervision.
• Experience using Agentic AI tools in day-to-day responsibilities.

Responsibilities

• Resolve sophisticated customer concerns and technical issues through research, reproduction, and solving problems for customers installing our products and supporting systems using Linux (Multi-distro), focusing on InfiniBand, NVLink and GPU technology.
• Respond to customer product support inquiries via telephone, email, or conference calls.
• Resolve customer issues during installation, operation, maintenance or product application or interoperability with other vendors.
• Participate in multi-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
• Develop, redefine and document standard methodologies for internal support processes and improvements.

Skills

Networking expertise

Linux system administration

Open platforms/network devices

Scripting (Bash/Python)

Cloud infrastructure knowledge

GPU Technology

Education

Bachelor's degree in Networking/CS/Engineering or related

Tools

TCPDUMP

Wireshark

KVM/ESXi virtualization

Job description

NVIDIA in New York seeks a Senior HPC Support Engineer focused on InfiniBand and NVLink to provide expert technical assistance, diagnose complex issues, and support customers across data center environments.

You will collaborate with Engineering and Marketing, resolve questions via calls and email, and contribute to documented best practices. Strong Linux, networking, and scripting skills are essential for success at NVIDIA.