Senior Hotel Reservations & Guest Experience Leader

The Post Oak; Houston (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

401K

Opportunities for advancement

Generous employee discounts on dining,

retail, amusements, and hotels

Community volunteer opportunities

Job summary

The Post Oak Hotel, part of Landry’s, is seeking a Senior Hotel Reservation Specialist to join the team supporting The Post Oak Hotel at Uptown Houston. The position is based at Landry’s Corporate Headquarters in the Galleria area and aims to deliver an exceptional guest experience while handling reservations.

Responsibilities include answering calls, inputting reservations in Visual One and coordinating service requests with HOTSOS, plus upselling options to enhance guest satisfaction and

Qualifications

• Minimum of 2 years in customer service or hotel/reservation roles.

Responsibilities

• Answer incoming calls in a friendly, energetic, efficient manner.

Skills

Customer service

Upselling

Communication skills

Multi-tasking

Typing 30 WPM

MS Outlook

Excel

Word

Acrobat Adobe

Attention to detail

Tools

Visual One

HOT SOS

PBX

Synxis email

Job description

The Post Oak Hotel, part of Landry’s, is seeking a Senior Hotel Reservation Specialist to join the team supporting The Post Oak Hotel at Uptown Houston. The position is based at Landry’s Corporate Headquarters in the Galleria area and aims to deliver an exceptional guest experience while handling reservations.

Responsibilities include answering calls, inputting reservations in Visual One and coordinating service requests with HOTSOS, plus upselling options to enhance guest satisfaction and