Senior Conference Services Manager

The Post Oak Hotel at Uptown Houston; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Benefits plans

Paid Time Off

401K

Advancement opportunities

Employee discounts

Volunteer opportunities

Parking and meals

Job summary

The Post Oak Hotel at Uptown Houston is seeking a Senior Conference Services Manager to lead luxury meetings, ensuring flawless execution and alignment with the hotel’s brand standards.

You will coordinate client needs with hotel operations, develop menus and agendas, issue BEOs, and mentor junior staff while driving client satisfaction and operational efficiency in a Forbes Five-Star setting.

Qualifications

• At least 5 years of hotel-related experience or related field.
• Excellent interpersonal, organizational and communication skills.
• Strong events experience.
• Previous hotel luxury or Forbes experience preferred.
• Ability to work flexible schedules including nights, weekends and holidays.

Responsibilities

• Review hotel assets to grow business and coordinate with operations.
• Create cost estimates and manage budget changes with clear communication.
• Review client attrition at all phases of planning and optimize upgrades.
• Review budgets/goals and develop action plans with leadership.
• Develop menus/agendas, issue BEOs, and coordinate with outside vendors.
• Provide guidance to junior staff and lead best-practice improvements.
• Assist team managers on after-hours or weekend programs.
• Partner with senior leadership to improve client satisfaction and efficiency.

Skills

Events experience

Interpersonal skills

Organizational skills

Communication skills

Hotel experience

Luxury/Forbes experience

Flexibility

Leadership/Training

Job description

The Post Oak Hotel is seeking a Senior Conference Services Manager to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.

The Senior Conference Services Manager

is responsible for planning, coordinating, and executing exceptional meetings in a luxury hotel setting. This role serves as the primary liaison between the client and hotel operations, ensuring each program is flawlessly executed, financially sound, and reflective of the hotel’s brand standards and service philosophy.

Responsibilities

• Review and understand the hotel and Landry’s assets and how they work together to grow business.
• Create a basic cost estimate that is updated with all changes for the program. Clear and consistent communication on where the program is with their budget for each change.
• Attrition is reviewed with the client during all phases of the planning process. Prior to the cut-off date, after the cut-off date, and through the program dates. Review ways to help the client upgrade and use their attrition.
• Review and understand budget and goals for each quarter.
• Work with the Director and the Associate Director of Event Planning to develop an action plan to achieve the quarterly goals.
• Develop menus and agendas, ensure BEO’s are issued, and complete all pertinent correspondence with outside vendors to finalize programs.
• Provide guidance to junior event staff, assist with training, and lead best-practice improvements.
• Assist team managers on programs that occur during the work week and programs that are after hours and/or on weekends.
• Partner with senior department leadership to implement process improvements designed to increase client satisfaction and operational efficiencies.

Qualifications

• Aspire to our values of being passionate, strive for excellence, remain relevant,
• collaborate, and act with honor and integrity.
• At least 5 years of previous hotel-related experience or related field required
• Excellent interpersonal, organizational and communication skills
• Strong events experience
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required
• Physical demands: Ability to lift 25 pounds on a regular basis and prolonged extended
• periods of sitting and/or standing

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Disclaimer

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Tipped Position

This position does not earn tips