Senior Hospitality Events Lead: Client Experience & Growth

Hilton; Atlanta (GA); On-site; USD 90,000 - 110,000; Full time

Job summary

Hilton in Atlanta seeks a Senior Event Manager to oversee complex events from planning to execution. You will serve as the primary client contact on property, ensuring smooth execution, proactive issue resolution, and exceptional experiences for guests.

You will build trust with clients throughout the lifecycle, proactively manage expectations, and identify opportunities to upsell and enhance contract value while guiding a high-performing service team.

Responsibilities

• Execute complex events: manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
• Own the client relationship: build trust and rapport as the primary point of contact throughout the event lifecycle; proactively manage expectations, resolve issues, and ensure a memorable client experience
• Maximize revenue opportunities: identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
• Guide team performance: communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
• Support leadership and decision-making: step in for senior leaders as needed; navigate complex challenges by analyzing situations and making informed decisions

Job description

Hilton in Atlanta seeks a Senior Event Manager to oversee complex events from planning to execution. You will serve as the primary client contact on property, ensuring smooth execution, proactive issue resolution, and exceptional experiences for guests.

You will build trust with clients throughout the lifecycle, proactively manage expectations, and identify opportunities to upsell and enhance contract value while guiding a high-performing service team.