Senior Event Manager: Hospitality-Driven Client Lead

Hilton; Dallas (TX); Vor Ort; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Travel perks

ESPP discount

Parental leave

Caregiver support

Crisis support

Mental health support

Generous PTO

Health benefits

Retirement plans

Zusammenfassung

Hilton is seeking a Senior Event Manager in Dallas to lead complex events, coordinate seamless handoffs from Sales to service, and serve as the main client contact on site to ensure a memorable event experience.

You will manage relationships throughout the event lifecycle, identify upsell opportunities, and coach the team to deliver high-level service while supporting leadership in challenging situations.

Qualifikationen

• Passion for hospitality and warmth of guest experiences.
• Integrity and ethical decision making at all times.
• Leadership and ability to inspire teams.
• Teamwork drives successful event outcomes.
• Ownership mindset and accountability in delivery.

Aufgaben

• Execute complex events: manage documentation, ensure seamless Sales-to-service transitions, and serve as primary client contact for flawless execution.
• Own the client relationship: build trust, proactively manage expectations, and ensure a memorable client experience.
• Identify upsell opportunities and suggest enhancements to raise contract value and guest satisfaction.
• Guide team performance with clear directions, feedback, and coaching for consistent, high-level service.
• Step in for senior leaders when needed and navigate challenges with informed decisions.

Jobbeschreibung

Hilton is seeking a Senior Event Manager in Dallas to lead complex events, coordinate seamless handoffs from Sales to service, and serve as the main client contact on site to ensure a memorable event experience.

You will manage relationships throughout the event lifecycle, identify upsell opportunities, and coach the team to deliver high-level service while supporting leadership in challenging situations.