Senior Home Care Scheduler – On-Call & Planning

Kintegra Health; Charlotte (NC); On-site; USD 34,000 - 46,000; Full time

Job summary

Senior TLC Home Care in Charlotte, NC seeks a Scheduling Coordinator to manage high-volume participant and caregiver schedules and handle a variety of phone calls. The role supports the Home Care Agency Supervisor and requires at least one year in an office setting with a NC driver’s license.

On-call duties are part of the job, with emphasis on confidentiality and teamwork. Strong written and reporting skills are essential to ensure quality care for seniors in the community and to support the

Qualifications

• Minimum one year of employment in an office setting.
• Must have a NC Driver's License.
• Strong communication, interpersonal, and writing skills; team environment.
• At least one year’s experience with frail elderly population.

Responsibilities

• Represents Senior TLC Home Care with accurate information for guests, visitors and staff.
• Develops and coordinates participant and employee schedules.
• Confirms time in ADA Care as back-up when needed.
• Ensures appropriate staffing patterns under the direction of the Home Care Agency Supervisor.
• Knows about and consistently follows confidentiality and privacy policies and procedures.
• Knowledgeable of all Senior TLC services.
• Assists with completing participant surveys to assess satisfaction.
• Participates in on-callduty after-hours and on weekends as needed.
• Assists Home Care Agency Supervisor with delegated tasks.
• Assists with PTO requests for HCA.
• Assists with quarterly chart audits.
• Receiving, investigating, and resolving schedule-related grievances.

Skills

Communication skills

Interpersonal skills

Team environment

Multiline phone systems

Writing skills

Reporting skills

Office experience

Elderly care experience

Job description

Senior TLC Home Care in Charlotte, NC seeks a Scheduling Coordinator to manage high-volume participant and caregiver schedules and handle a variety of phone calls. The role supports the Home Care Agency Supervisor and requires at least one year in an office setting with a NC driver’s license.

On-call duties are part of the job, with emphasis on confidentiality and teamwork. Strong written and reporting skills are essential to ensure quality care for seniors in the community and to support the