Home Care Scheduler & Operations Coordinator

Senior Helpers - Greenville; Boyce Lawn (SC); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Short term & Long-term Disability

Paid Time Off

Next Day Pay

Bonus structure

Job summary

Senior Helpers of Columbia is seeking a Schedule Coordinator to manage daily operations and ensure care is delivered to clients. You will select, schedule, and coordinate caregivers based on care plans and client needs, while maintaining scheduling accuracy and timely communication with families.

The role emphasizes customer service, organization, and teamwork in a fast-paced environment, with opportunities to grow within the company and contribute to high-quality in-home care.

Qualifications

• High School Diploma or equivalent (GED) is required, Associate's degree preferred.
• Previous experience in customer service preferred.
• Minimum of one year in a staffing/scheduling/logistics position preferred.
• Knowledge of general home care/healthcare staffing preferred.
• Excellent organization and communication skills.
• Quick-thinking and astute decision-making skills.
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment.
• Excellent problem-solving and creative-solution abilities.

Responsibilities

• Manages workload based on goals, initiative, and prioritization.
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Maintains appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or call-outs arise.
• The company schedule must be complete three days before all scheduled shifts.
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
• Track and record in company software for all scheduling changes.
• Accept on-call phone duty averaging two weeks per month and as directed by supervisor.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
• Act as point of contact with client family regarding schedules.

Skills

Customer service

Organization

Communication

Multitasking

Problem-solving

Team player

Education

High School Diploma or equivalent

Associate's degree preferred

Job description

Senior Helpers of Columbia is seeking a Schedule Coordinator to manage daily operations and ensure care is delivered to clients. You will select, schedule, and coordinate caregivers based on care plans and client needs, while maintaining scheduling accuracy and timely communication with families.

The role emphasizes customer service, organization, and teamwork in a fast-paced environment, with opportunities to grow within the company and contribute to high-quality in-home care.