Senior Home Care Client Relations Lead

Assured Assistance, LLC; Reading (Berks County); On-site; USD 42,000 - 56,000; Full time

Job summary

Assured Assistance, LLC in Berks County, PA seeks a Client Care Coordinator to manage day-to-day coordination of care, schedule alignment, and client communications, ensuring high-quality service. You will collaborate with clients, caregivers, and family members to tailor care plans.

You will monitor care delivery, supervise field staff, and maintain accurate documentation while upholding state requirements.

Qualifications

• 3-5 years of measured success in Sales and Marketing.
• Preferred experience in Home Health, Home Care or Hospice.

Responsibilities

• Provide continuity of care for our clients by following them from the first day of service.
• Responsible for creating relationships with all clients, client families and community partners who are providing care for clients
• Coordinate, monitor, and supervise our client’s care and communicate their needs to our team, providers, and family members in a timely fashion.
• Foster a positive client relationship by staying current on client circumstances
• Anticipates needs of clients and advise clients and families of changing situations and recommendations.
• Maintain regular and routine assessments of current clients, including identifying and making recommendations regarding any health and safety concerns
• Directs field staff and follows up appropriately after new assignments are complete, making sure service matches client requests.
• Coordinates all levels of care with Client Care Team, Family Members, and other care providers
• Monitor daily care logs to ensure care is being provided as directed
• Follow all office communication and documentation protocols to ensure excellent service is provided
• Conducts all new client intake making sure all state requirements are met, creating care plans and setting up communications with client’s care team.
• Participates in the on-call rotation on a rotating basis

Skills

Sales & Marketing

Communication skills

Job description

Assured Assistance, LLC in Berks County, PA seeks a Client Care Coordinator to manage day-to-day coordination of care, schedule alignment, and client communications, ensuring high-quality service. You will collaborate with clients, caregivers, and family members to tailor care plans.

You will monitor care delivery, supervise field staff, and maintain accurate documentation while upholding state requirements.