Client Success Coordinator - In-Home Senior Care

Senior Helpers; York (York County); Presencial; USD 45 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Starting salary $50,000+

Bi-weekly bonuses

Commission potential

Medical, Dental, Life Insurance and CT

2 weeks paid vacation + 8 holidays

On-Call Pay

Resumo da oferta

Senior Helpers in York, PA is seeking a Client Services Coordinator to support clients in York and Adams counties. The role focuses on matching caregivers to clients on Day 1, ensuring satisfaction, and coordinating follow-ups.

The position requires a college degree or equivalent experience in home care, strong phone and organizational skills, and the ability to travel within the territory. Benefits include health insurance, paid vacation, holidays, and performance-based bonuses.

Qualificações

• College degree preferred with one year of related work experience in the Home Care Industry, or 5 years relevant work experience in the Home Care Industry.
• Minimum of 6 months experience in a customer service role.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required

Responsabilidades

• Conduct Day 1 Intros of caregivers to clients in their homes.
• Call clients after Day 1 to ensure fit and satisfaction; address concerns.
• Perform 30/60/90 day follow-ups with clients or families.
• Periodically reassess existing clients to adjust care plans as needed.
• Update and maintain client records for all client services activities.
• In-office role handling service inquiries and scheduling assessments.
• Collaborate with Care Manager on client satisfaction issues.
• Perform on-call duties as assigned by Care Manager.
• Other duties as assigned.

Conhecimentos

Customer service

Driving to client homes

Phone skills

Organizational skills

Independent & team player

Formação académica

College degree preferred

One year related work in Home Care or 5 years in Home Care

Ferramentas

Microsoft Word

Excel

Outlook

Descrição da oferta de emprego

Senior Helpers in York, PA is seeking a Client Services Coordinator to support clients in York and Adams counties. The role focuses on matching caregivers to clients on Day 1, ensuring satisfaction, and coordinating follow-ups.

The position requires a college degree or equivalent experience in home care, strong phone and organizational skills, and the ability to travel within the territory. Benefits include health insurance, paid vacation, holidays, and performance-based bonuses.