Customer Relations Manager

Assured Assistance, LLC; Reading (Berks County); On-site; USD 42,000 - 56,000; Full time

Job summary

Assured Assistance, LLC in Berks County, PA seeks a Client Care Coordinator to manage day-to-day coordination of care, schedule alignment, and client communications, ensuring high-quality service. You will collaborate with clients, caregivers, and family members to tailor care plans.

You will monitor care delivery, supervise field staff, and maintain accurate documentation while upholding state requirements.

Qualifications

• 3-5 years of measured success in Sales and Marketing.
• Preferred experience in Home Health, Home Care or Hospice.

Responsibilities

• Provide continuity of care for our clients by following them from the first day of service.
• Responsible for creating relationships with all clients, client families and community partners who are providing care for clients
• Coordinate, monitor, and supervise our client’s care and communicate their needs to our team, providers, and family members in a timely fashion.
• Foster a positive client relationship by staying current on client circumstances
• Anticipates needs of clients and advise clients and families of changing situations and recommendations.
• Maintain regular and routine assessments of current clients, including identifying and making recommendations regarding any health and safety concerns
• Directs field staff and follows up appropriately after new assignments are complete, making sure service matches client requests.
• Coordinates all levels of care with Client Care Team, Family Members, and other care providers
• Monitor daily care logs to ensure care is being provided as directed
• Follow all office communication and documentation protocols to ensure excellent service is provided
• Conducts all new client intake making sure all state requirements are met, creating care plans and setting up communications with client’s care team.
• Participates in the on-call rotation on a rotating basis

Skills

Sales & Marketing

Communication skills

Job description

At Assured Assistance, we understand the importance of maintaining independence in the home you love. From private homes to senior living communities, our services include everything from personal care to light housekeeping. Our locally owned and operated company in Berks County, PA ensures quality and compassionate care by thoroughly vetting, training, insuring, and bonding all our Caregivers. With a focus on your comfort, our service aims to help seniors live independently and enjoy their lifestyle.

Job Overview:

The Client Care Coordinator will be responsible for day-to-day tasks such as coordinating care schedules, communicating with clients and caregivers, ensuring customer satisfaction, and providing excellent customer service. The Client Care Coordinator will work closely with clients to meet their individual needs and ensure the highest level of care.

Responsibilities and Duties:

• Provide continuity of care for our clients by following them from the first day of service.
• Responsible for creating relationships with all clients, client families and community partners who are providing care for clients
• Coordinate, monitor, and supervise our client’s care and communicate their needs to our team, providers, and family members in a timely fashion.
• Foster a positive client relationship by staying current on client circumstances
• Anticipates needs of clients and advise clients and families of changing situations and recommendations.
• Maintain regular and routine assessments of current clients, including identifying and making recommendations regarding any health and safety concerns
• Directs field staff and follows up appropriately after new assignments are complete, making sure service matches client requests.
• Coordinates all levels of care with Client Care Team, Family Members, and other care providers
• Monitor daily care logs to ensure care is being provided as directed
• Follow all office communication and documentation protocols to ensure excellent service is provided
• Conducts all new client intake making sure all state requirements are met, creating care plans and setting up communications with client’s care team.
• Participates in the on-call rotation on a rotating basis
• As needed: assist in the field, by providing high-quality in-home care such as personal care, cognitive care, and companion care to ensure your senior client is living safely, happily, and independently at home

Required Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.3-5 years of measured success in Sales and Marketing

• Preferred experience in Home Health, Home Care or Hospice preferred
• A self-starter with a strong work ethic and a desire to succeed
• Strong verbal and written communication skills
• Ability to communicate effectively with internal and external stakeholders
• Valid drivers license and reliable transportation