Care Coordination & Client Services Specialist

EOM Home Care; Lakewood Township (NJ); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Healthcare Benefits

Bonus Opportunities

PTO

Paid Holidays

Professional growth

Collaborative team

Job summary

Care at Home LLC is seeking a Client Services Coordinator to coordinate services for clients and communicate with families, caregivers, and case managers. You will support administrative and billing tasks, maintain client records, and help ensure timely service delivery.

The role emphasizes problem-solving, organization, and compassionate client support in a fast-paced home care environment.

Qualifications

• Excellent communication and customer service skills.
• Strong computer and software proficiency.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities independently.
• Professional demeanor and problem-solving skills.

Responsibilities

• Coordinate services for new and existing clients.
• Communicate regularly with clients, families, caregivers, and case managers.
• Track authorizations and ensure services are implemented promptly.
• Resolve client concerns and service issues.
• Maintain accurate client records and documentation.
• Assist with caregiver and client communication as needed.
• Assist with Medicaid billing and claim follow-up.
• Track authorizations and service utilization.
• Maintain accurate information within agency software systems.
• Generate reports and support office operations.
• Assist with scheduling and coordination activities as needed.
• Perform general administrative and client service tasks.

Skills

Communication skills

Customer service

Computer proficiency

Organization

Multitasking

Professional demeanor

Job description

Care at Home LLC is seeking a Client Services Coordinator to coordinate services for clients and communicate with families, caregivers, and case managers. You will support administrative and billing tasks, maintain client records, and help ensure timely service delivery.

The role emphasizes problem-solving, organization, and compassionate client support in a fast-paced home care environment.