Senior Helpdesk Technician | MSP IT & Networking Pro

M3 Technology Consultants

Fair Lakes (VA)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

401k with generous employer match

Job summary

M3 Technology Consultants, headquartered in Fairfax, VA, is seeking an experienced Helpdesk Support Professional for an on-site role in our office. The selected candidate will provide technical support for Microsoft core business apps, cloud services, and virtual environments, while engaging directly with clients to resolve issues.

You will troubleshoot remotely, assist with DR/BC solutions, configure networking gear, and support remote access (VPN, Citrix).

Qualifications

Strong teamwork and communication in a client-facing MSP environment.
Excellent interpersonal and customer service skills, including professional phone etiquette.
Solid troubleshooting and diagnostic skills across a range of technical issues.
Technical awareness with ability to assess issues and propose effective business solutions.
Industry certifications such as MCP or CompTIA A+ preferred.
IT degree preferred (Associate or Bachelor).
Experience with AD, DNS, and MS 365 administration; familiarity with Mac OS environments.

Responsibilities

Provide technical support for Microsoft core business applications, cloud services, and virtual environments.
Perform remote troubleshooting of workstations, servers, and network infrastructure.
Manage and support disaster recovery and business continuity solutions.
Configure, maintain, and troubleshoot networking equipment (WAN/LAN, routers, firewalls, security).
Implement and support remote access solutions (VPN, Terminal Services, Citrix).
Maintain accurate documentation of hardware, software, processes, and SOPs; communicate incident status to clients.