Helpdesk Technician 3

M3 Technology Consultants; Fair Lakes (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k with generous employer match

Job summary

M3 Technology Consultants, headquartered in Fairfax, VA, is seeking an experienced Helpdesk Support Professional for an on-site role in our office. The selected candidate will provide technical support for Microsoft core business apps, cloud services, and virtual environments, while engaging directly with clients to resolve issues.

You will troubleshoot remotely, assist with DR/BC solutions, configure networking gear, and support remote access (VPN, Citrix).

Qualifications

• Strong teamwork and communication in a client-facing MSP environment.
• Excellent interpersonal and customer service skills, including professional phone etiquette.
• Solid troubleshooting and diagnostic skills across a range of technical issues.
• Technical awareness with ability to assess issues and propose effective business solutions.
• Industry certifications such as MCP or CompTIA A+ preferred.
• IT degree preferred (Associate or Bachelor).
• Experience with AD, DNS, and MS 365 administration; familiarity with Mac OS environments.

Responsibilities

• Provide technical support for Microsoft core business applications, cloud services, and virtual environments.
• Perform remote troubleshooting of workstations, servers, and network infrastructure.
• Manage and support disaster recovery and business continuity solutions.
• Configure, maintain, and troubleshoot networking equipment (WAN/LAN, routers, firewalls, security).
• Implement and support remote access solutions (VPN, Terminal Services, Citrix).
• Maintain accurate documentation of hardware, software, processes, and SOPs; communicate incident status to clients.

Skills

Interpersonal skills

Customer service

Troubleshooting

Technical awareness

Team collaboration

Education

Associate's or Bachelor's degree in IT or related field

Microsoft MCP or CompTIA A+ preferred

Tools

Microsoft 365 administration

Active Directory

DNS

VPN

Citrix

Mac OS

AutoCAD/Revit exposure

Job description

What do we offer YOU?Very competitive compensation packageAnnual fully paid training for continuing educationCollaborative team environmentEntrepreneurial work environmentCareer Growth with an active mentorship program to help guide your advancement as an IT ProfessionalHealth, dental, vision, sick and vacation leave, cell phone reimbursement, gym membership, and more401k with a generous employer matchWho are YOU?We are seeking an experienced Helpdesk Support Professional with 4–6 years of experience in a Managed Service Provider (MSP) environment. This role is ideal for someone who enjoys working directly with clients, solving a wide range of technical issues, and collaborating with a dynamic, team-oriented group.This position is based in our office and involves frequent communication with clients. Strong interpersonal and communication skills are essential, as you will serve as a trusted point of contact for technical support.What does your day/week look like?Provide technical support for Microsoft core business applications, cloud services, and virtual environmentsPerform remote troubleshooting of workstations, servers, and network infrastructureManage and support disaster recovery (DR) and business continuity solutionsConfigure, maintain, and troubleshoot networking equipment, including WAN/LAN connectivity, routers, firewalls, and security systemsImplement and support remote access solutions such as VPN, Terminal Services, and CitrixMaintain accurate documentation of hardware, software, processes, and standard operating procedures (SOPs)Communicate effectively with clients to provide updates on incident status, upcoming changes, and scheduled outagesWhat do you need for this amazing opportunity?Strong team orientation with the ability to communicate effectively in a collaborative environmentExcellent interpersonal and customer service skills, including professional phone etiquette and active listeningTechnical awareness with the ability to assess issues, align appropriate resources, and advise clients on effective business solutionsSolid troubleshooting and diagnostic skills across a range of technical issuesIndustry certifications such as Microsoft MCP or CompTIA A+ preferredAssociate’s or Bachelor’s degree in Information Technology or a related field preferredWorking knowledge of Microsoft desktop and server platforms, including Microsoft 365 (Office 365)Experience with Active Directory, DNS, and Microsoft 365 administrationFamiliarity with Mac OS environmentsExperience supporting industry-specific applications (e.g., AutoCAD, Revit, or other AEC tools)Who are We?M3 Technology Consultants, headquartered in Fairfax, VA, was founded in 2003 and has grown into a dynamic and rapidly expanding IT services provider. We have built a strong reputation for delivering exceptional, reliable IT solutions to businesses across the Washington, DC, and Denver, Colorado regions.Our team of highly skilled professionals supports organizations of all sizes and across a wide range of industries. We provide comprehensive IT services, including support for line-of-business applications, disaster recovery planning, physical server and network management, and ongoing infrastructure maintenance.We foster an entrepreneurial work environment with a strong emphasis on customer service and accountability. By empowering our employees, we’ve created a culture of dedicated, innovative, and collaborative individuals who are not only driven to succeed, but also enjoy working together.Sound good? Then send us your resume! We want to talk to YOU!